Policy

购买SUNTV BOX,我需要先注册账户吗? Do I have to open account to buy SunTV Box?
完全不需要。我们不浪费客人精力,去记住人生多余的密码用户名,客人只需留下电话邮寄地址。We don’t want wasting user’s time to open account and remember password, in fact we like simple check out. User only need leave billing/shipping address so we can ship the Suntv box to him/her.

SunTVBox Customer Service
Email: info@suntvbox.com
Phone: ( Customer service 301-880-1038 9am-9pm Eastern Time)

You can also submit request/question online by this SunTV contact form.

Shipping Policy
We provide shipping of SunTV Chinese TV box within 24 hours once we receive the order, using USPS 2-day priority with tracking service. We only ship to US customer in 50 states.

Shipping Time Frame
We ship the product in one or two business days once we received your payment through Paypal or Credit Card. The service we use is USPS 2-day priority. Most of time, we do very fast shipping usually in less than one business day.

Here is the example of normal delivery time to US 50 states once it’s shipped, assume there is no national holiday in between. (sometimes USPS do have delay due to weather or other reasons out of our control, please understand this not a guarantee, but I will say in most of time, it only needs 2 business days)

If you put order by Monday night, we do ship on Tuesday, you will get it on Thursday.
If you put order by Tuesday night, we do ship on Wednesday, you will get it on Friday.
If you put order by Wednesday night, we do ship on Thursday, you will get it on Saturday.
If you order by Thursday/Friday night, we do ship on Friday/Saturday, you will get it on next Monday.
If you put order by Saturday/Sunday night, we ship on next Monday, you will get it on Wednesday.

Warranty Policy
You have the one year warranty provided by Sun Global Media USA, please call 1-855-786-8899 for more info.

Refund Policy
We will refund customer full amount less $7 processing fee to the original credit card/Paypal once we receive the original SunTV Chinese TV Box within 15 days, providing the product and all accessories are returned on customer’s own expense. The returning box serial number must match original one. Client must call suntvbox.com for return number and return address before initiate the return.

Privacy Policy
THIS Privacy Policy is being provided by Suntvbox.com, (hereinafter referred to as “SUN TV BOX”), SUN-TV-Box is committed to protecting our client’s privacy. This privacy policy explains SUNTVBOX’s data collection and use practices.

Do I have to open account to buy SunTV Box?
We don’t want wasting user’s time to open account and remember password, in fact we like simple check out. User only need leave billing/shipping address so we can ship the Suntv box to him/her.

What personal information is collected from the user?
We receive email or phone from user for inquiry we only collect user email address for replying purpose. The credit card information is only captured by credit card processing company such as Stripe or Braintree, not us.

How this information will be used by Suntvbox.com?
We will use phone or email address to reply and answer user’s question. This is the only way we will use this information.

How the Suntvbox.com transfers data to third-party companies?
We will never transfer the phone and email address to third-party companies.

How to modify or delete this personal information?
User can request to remove the email address and we will delete the email from our mail box permanently.

Is the sun-tv-box check out page secure?
Yes, we use SSL (https) to encrypt.

SSL (Secure Sockets Layer) is a standard security technology for establishing an encrypted link between a server and a client—typically a web server (website) and a browser.

SSL allows sensitive information such as credit card numbers and login credentials to be transmitted securely. More specifically, SSL is a security protocol. Protocols describe how algorithms should be used; in this case, the SSL protocol determines variables of the encryption for both the link and the data being transmitted.

Website DBA and SSL
Please call or email for and database technical issue. The SSL certificate has been applied by our host 1and1.com, shopping cart checkout page is forced to use https for security which is required by credit card gateway company.